Legal

Last updated: 2026-11-05

Status: Draft, not reviewed by a lawyer.

1. The short version

All sales are final. We do not give refunds. The only exception is a refund that the law where you live requires us to give.

That covers everything you can buy on MANZAR: keepsakes, business cards, flyers and their renewals, wedding invitations, business plans, AI credit packs, print shop credit, and anything sold in the MANZAR Market. A change of mind, a result you did not like, a print that tracks badly, or a plan you stopped using is not a reason for a refund.

There is no money-back period and no trial refund.

If you buy as a consumer, the law in your country may give you rights that no policy can take away. Section 7 covers that.

2. Who takes your money

MANZAR is run by one person, operating from Mauritius. There is no company yet.

Payments go through Dodo Payments, which is the merchant of record. Dodo takes the payment, issues the receipt and handles sales tax. Dodo's own buyer terms also apply to the purchase. If the law requires a refund, it goes back through Dodo to the card that paid.

Write to us first about any billing problem, at [email protected], with the receipt reference. Please do not start with your bank. Section 8 explains why.

3. Prices

The price is shown before you pay, and that is the price that applies. Current prices are on manzartech.app/pricing. Business plans are in SAR with VAT included. We can change prices for future purchases and renewals. A change never touches something you have already paid for.

Some prices today are founding prices, and we show the later price beside them: a business card is USD 19 for a year (later USD 25), a keepsake USD 5 (later USD 9.99), a flyer page USD 1 for 30 days (later USD 1.99) or USD 3 for 6 months (later USD 4.99). Founding prices are for the first purchase only. A renewal is charged at the normal price: USD 25 to renew a card for a year, and USD 1.99 per page for 30 days or USD 4.99 per page for 6 months to renew a flyer. A later price never applies to something you have already paid for, and it is not a reason to refund or re-price anything bought earlier.

Your bank may add its own fees. We do not receive them and cannot return them.

3A. Products we no longer sell

• Forever flyer pages. We no longer sell the Forever tier, to anyone. If you bought Forever pages before 2026-11-04, they keep working on the terms you bought them under, with no end date. Ending the tier is not a reason for a refund.
• Wedding invitations. New wedding invitations are paused. One you already paid for keeps working for the 90 days you paid for. The pause is not a reason for a refund.

4. Business plans

• Billing. Plans are billed monthly or yearly, in advance, and renew on their own until you cancel.
• Cancelling. Cancel any time from Manage billing in the app. The plan runs to the end of the period you paid for, then stops. There are no part refunds for the time left, monthly or yearly.
• Studio credits. Each plan comes with a monthly allowance of studio credits. It refills once a month, on your billing day (yearly plans refill on the same day each month). Credits you did not use are lost at the refill. They do not roll over and are not refunded.
• Free month. The first 100 businesses get their first month free on monthly billing. We take a card at checkout. If you do not cancel before the free month ends, the plan starts and the card is charged. After the first 100, plans are paid from the first day. Yearly billing has no free month. The free month does not include the monthly studio-credit allowance; it starts with the first paid month.
• Missed payments. If a renewal fails, the plan stops until it is paid. Your prints keep playing, but you cannot edit them.

5. AI credit packs

Credit packs are one-time purchases on top of a plan. They do not expire at the monthly refill and stay in your account while your business account exists. Packs are non-refundable and have no cash value.

When an AI clip fails, times out or is blocked by the content filter, its credits come back to you on their own. A clip that is delivered is final. AI output varies, so a clip you dislike is not a fault.

6. Billing mistakes

If we charge you twice for the same thing, or charge a different amount from the one shown before you paid, we put it right. That is a correction, not a refund under this policy.

6A. MANZAR points

MANZAR points have no cash value and are never refunded or paid out. An item bought with points is not refunded in points or in money.

If a purchase that earned points, including referral points, is refunded or charged back, we take those points back. Your balance can go below zero. You keep items you already redeemed, but you cannot redeem anything more until your balance is above zero again.

7. Consumer rights

Business plans and print shop credit are bought by a business, for a business, so consumer rules do not apply to them.

What we sell is digital content and digital services, delivered as soon as you pay.

If you live in the European Union, the European Economic Area or the United Kingdom, the law there gives consumers 14 days to cancel, and it requires us to ask you about it. So before you pay, you agree that delivery starts right away and that you lose the 14-day right to cancel once it does. Everywhere else, all sales are final, as section 1 says.

Where you buy as a consumer, the law in your country may still give you a remedy, for example when digital content does not work as described. Those rights stand, whatever this policy says. Where the law requires a refund, we give it, and only as far as the law requires.

8. Chargebacks and disputes

Talk to us before you talk to your bank. Most problems are quick to fix.

If you dispute a charge with your bank:

• we may suspend your account, stop your plan, and take the designs linked to that payment offline while the dispute is open, and keep them offline if the payment is reversed;
• credits bought with the disputed payment are taken back;
• MANZAR points earned from the disputed payment, by you or by whoever invited you, are taken back (section 6A);
• we give Dodo Payments the record of what was delivered and used.

You keep whatever right your bank gives you to dispute a charge. This section only says what we do when you use it.

9. Changes

We can change this policy. The date at the top changes when we do. A purchase is judged under the policy that applied when it was made.

10. Contact

Billing: [email protected]